FAQ
Payments
Why am I being asked for a security deposit?
You have held back some funds temporarily. Why?
Paying by wire transfer with charges to beneficiary (BEN) instead of SHA (shared)?
Can I be paid more frequently?
When do you send out payments?
I want to send payments to third parties like affiliates.
Will SWREG provide me with a form 1099-MISC each year?
Does SWREG accept Purchase Orders?
Why does it say my account is being verified in the control panel?
$20 (or £14 or €22) is missing from my payment.
I notice items in my sales report with AX against them with a higher commission.
I use Intermediate Level and a customer cannot place an order.
How can I do recurring payments like subscriptions?
How much is a wire transfer?
ALL TECHNICAL QUERIES PLEASE use the message link in
your control panel or if not a vendor yet please CLICK HERE
Why am I being asked for a security deposit because I want to sell subscriptions greater than 1 month?
In the past we have been burned by vendors suddenly ceasing to trade for whatever reason (one person died) and we have been left to pick up the tab and do partial refunds to angry subscribers. The security deposit is intended to mitigate that risk to us. It remains your property and will be returned once we feel comfortable that is is reasonable not to expect further claims against us.
You have held back some funds temporarily. Why?
You may see an item in your statement similar to "Temporary withholding of payment equal to refunds between <date> and <date>." These are refunds made on your account between the 1st and 15th of the current month. You are not entitled to these funds so they are temporarily withheld prior to payment. This line gets deleted at the end of the month so that you appear to have an entry of the same in the rolling balance for the next payment offsetting the refunds appearing in your sales report. In other words we hold back the money now in anticipation of your next payment but you are not debited the funds twice.
Why are you paying me by wire transfer with charges to beneficiary (BEN) instead of SHA (shared)?
Not all beneficiary banks support SHA. We send as BEN so you pay the receiving charges. Our bank never requests payment from your bank for transmission charges so it has the same effect as SHA.
Note that a few banks, including all those in Sweden and possibly South Africa do not support BEN even and will charge SWREG back receiving fees so we have to manually debit your SWREG account with those at a later date.
Can I be paid more frequently?
Once you have been with SWREG a number of months (at least 5) and have a clean account, we shall be pleased to pay you weekly one week in arrears every Tuesday. There is a 1% surcharge for this service. If you are paid by BACS , Paypal or ACH there are no other charges but it costs you $4 per check or $20 for each native currency wire transfer and $14 for each non-native currency wire transfer ('native' means the default currency for the server the sales are made on - i.e. USD on the USD sever). if on our default $20 a month discount plan then you get the first check or wire free each month.
To apply to be paid this way please send us a message from your control panel.
When do you send out payments?
Please refer to #5 (Payments) in our Wholesale / Retail Agreement
I want to send payments to third parties like affiliates.
You can do this in your control panel. You can pay people by wire, ACH, BACS, Paypal, or in local currency checks to over 30 countries, or foreign currency cheques in 30 currencies to anywhere in the world.
In order to pay people you must have cleared funds in your SWREG account. You therefore have to not have us pay you automatically but set your account to Manual payments. Once funds are cleared in your account (available for you to spend) you can then pay yourself whatever you like and hold back some money to pay third parties. Funds are available on the 15th of the month for monthly payments or every Tuesday for weekly payments (1% surcharge).
Once the system tells you that you have money to spend (Funds available now) you can then pay yourself or third parties up to your cleared funds limit.
Will SWREG provide me with a form 1099-MISC each year?
We are not required to provide a 1099-MISC.
Does SWREG accept Purchase Orders?
No longer - they were must costing us more than we earned in administration costs. However we can handle Pro-forma invoices. Tell your customer he/she can go online and create a Pro-forma invoice (select Pro-forma as the payment method). He/she should then follow the instructions on the screen to pay us.
Why does it say my account is being verified in the control panel?
A major fraud we suffer from is where someone creates an account with SWREG, populates it with pretend products then uses stolen credit card details to "buy" the products hoping we will pay them before the genuine credit card holders notice something is wrong. For that reason we reserve the right to verify early transactions before making the first payment to a vendor.
Where we can run into difficulties is if the vendor has only one or two orders and we have failed to make contact with the customers. Where there are loads of orders it becomes easy as someone usually responds. If this is the situation we either wait for more orders to appear and try the new customers or wait 6 months before the first payment. We have very rarely had to resort to the latter.
Therefore if you are a genuine vendor and have placed one or two orders with us but are waiting to get your first payment before passing more orders to us and we cannot contact the existing customers for whatever reason you are in a Catch-22 situation that can only be resolved by passing more orders.
$20 (or £14 or €22) is missing from my payment.
You are charged $20 a month for your account. You can elect to change to our Plan C that has no monthly fee - see the foot of our Wholesale / Retail Agreement for the different rates.
I notice items in my sales report with AX against them with a higher commission.
These are American Express transactions which suffer a 2% discount surcharge.
I use Intermediate Level and a customer cannot place an order.
Tell him to reduce his browser security to Medium.
How can I do recurring payments like subscriptions?
By default our system cannot handle them but by using our Advanced Level linking you will be able to create your own script to handle the payments and send us the required data strings in sequence. We suggest that you store any order details on the first order and run a process each period to re-present the data to us. Make sure you do not send any data for the next order until you get a result form us for the first. Read more about our Advanced Level linking.
If on our regular discount plan we do not charge for the first wire transfer in each calendar month. Otherwise it is $20 for a USD currency transfer and $14 for all other currencies that are supported by Citibank.